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AIROI - Artificial Intelligence Return on Invest: The AI strategy for decision-makers and managers

16 June 2025

KIROI step 4: Cultural transformation as a growth driver

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Cultural transformation is a key growth driver for many companies today. Particularly in times of dynamic markets and technological upheaval, it is becoming clear that adapting the corporate culture can enable sustainable competitive advantages. Cultural transformation involves far more than superficial changes. It requires in-depth adjustments to values, behaviours and beliefs that employees, managers and the organisation support and live by together.

Cultural transformation as a driver for innovation and collaboration

Companies in a wide range of industries report that their cultural transformation promotes innovation and collaboration in the long term. The digital transformation in particular places high demands on agility and flexible thinking. One example is provided by the technology company Bosch, where cultural change has led to rigid processes being broken down and a faster response to market needs. As a result, Bosch was able to develop innovative technologies for electromobility within just a few months and hold its own against impatient competitors.

Another example from the media industry is Netflix. There, „freedom and responsibility“ is at the centre of the new culture. Employees enjoy a great deal of autonomy when organising their work. This freedom leads to a high level of motivation and promotes creative solutions, which is crucial for success in a fast-paced environment.

In the retail sector, Zappos consciously used its culture as the centrepiece of the company. The managers emphasise the importance of flat hierarchies and an appreciation of the individual employee personality. The resulting customer-centred atmosphere strengthens both employee loyalty and customer satisfaction.

The process of cultural transformation - with practical support

The success of a cultural transformation depends heavily on a systematic approach. Companies usually start with a thorough analysis of existing values and behavioural patterns. This includes employee surveys, workshops and open interviews. Based on this diagnosis, a clear target image is then formulated that describes the desired culture and serves as a guideline.

An important step is the involvement of managers and employees. They play a decisive role in the implementation because they have to exemplify and pass on the new culture. This is the only way to make changes credible and sustainable.

BEST PRACTICE with one customer (name hidden due to NDA contract) and then the example in at least 50 words. A medium-sized mechanical engineering company with around 270 employees was faced with the challenge of stagnating growth and demotivated teams. A value-based cultural transformation, which included intensive workshops and open communication formats, made it possible to break down silo thinking and significantly improve collaboration across departmental boundaries. Today, the company reports increased innovative strength and new growth.

Impulses for your company's cultural transformation

For cultural transformation to succeed, outdated structures must be scrutinised and in some cases redesigned. Workspaces, communication formats and decision-making processes can play a central role here. The design of „culture-shaping spaces“, for example, supports creative collaboration and the open exchange of ideas.

Many companies also rely on agile methods and iterative working methods to accompany the cultural change. This not only initiates a cultural change, but also integrates it firmly into everyday working life.

In addition, companies should regularly measure progress - for example through employee feedback or specific key performance indicators. This is the only way to understand whether cultural goals are actually being realised and where adjustments need to be made.

Cultural transformation as a long-term competitive advantage

Cultural transformation has a particularly long-term and comprehensive effect. Companies that follow this path often report stronger employee identification with the company and greater motivation. Teams work together more purposefully and the organisation can react better to changes.

As examples from the automotive, media and retail industries show, cultural transformation also enables the development of innovative products and services that meet market requirements. Agility and openness to new ideas are becoming common practice.

My analysis

A successful cultural transformation not only provides impetus for growth, but also plays a key role in shaping the future viability of companies. A holistic and participative approach is key here: from taking stock and defining goals to implementation and sustainable anchoring in everyday life. Practical examples show that cultural transformation is an essential lever for remaining competitive in complex and dynamic markets. The consistent involvement of all employees and managers and the adaptation of structures and spaces in particular support change.

Further links from the text above:

Successful cultural transformation for companies
Corporate culture: Top 3 examples of strong organisations
Developing a corporate culture: Tips & examples
Next level cultural change
Transforming culture - ICG - AT

For more information and if you have any questions, please contact Contact us or read more blog posts on the topic Artificial intelligence here.

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