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AIROI - Artificial Intelligence Return on Invest: The AI strategy for decision-makers and managers

4 September 2025

Employee development with KIROI: Step 8 - Building competences

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Employee development through targeted skills development

Systematic skills development is a key aspect of employee development. Companies are often faced with the challenge of promoting individual skills in a targeted manner in order to support both short-term requirements and long-term development prospects. Employee development is based on a continuous learning process that must be accompanied and organised so that knowledge is anchored in the long term.

It is crucial to set clear priorities and recognise individual potential. Skills development is most successful when it is organised in a practical way and tailored to specific tasks. In many industries, clients report that a direct link to current projects makes learning much more effective. Coaching methods open up new opportunities to actively support employees and provide impetus for new ways of thinking.

Practical skills development in production

In the manufacturing industry, employee development is often focussed on technical skills. Digital tools that are relevant to operations are often introduced here. The challenge is to train the team for modern technologies such as IoT systems or automated quality assurance while aligning the learning content with existing needs. Employee development therefore includes training that promotes both technical and methodological skills.

KIROI BEST PRACTICE at company XYZ (name changed due to NDA contract) In a medium-sized production company, employees were supported through tailored coaching that promoted self-reflection on problem-solving behaviour in addition to technical training. The programme supported the specialists in using digital tools effectively and at the same time strengthened their communication skills with management. This not only increased their technical expertise, but also improved teamwork.

Developing expertise in the service sector

In the service sector, employee development is essentially characterised by communication and process skills. The development of competences is often supplemented by role-specific training, for example in customer service or consulting. The aim is to enable employees to recognise individual customer needs and react flexibly to them. The ability to use new digital tools is also becoming increasingly important.

KIROI BEST PRACTICE at ABC (name changed due to NDA contract) In a service company, the training was organised in such a way that employees worked in small teams on real customer cases. Coaching support gave participants the opportunity to receive feedback and try out new solutions. Particularly valuable was the support in developing skills in dealing with new software applications for customer service and documentation.

Building expertise in retail and sales

In the retail and sales environment, the focus of skills development is often on product knowledge and advisory expertise. Employee development here also includes the ability to use digital tools for sales analyses and customer loyalty. Individual development meetings and regular training sessions often support the implementation of these competences.

KIROI BEST PRACTICE at DEF (name changed due to NDA contract) A retail company supported its sales employees with a comprehensive coaching programme that included product training and the analysis of customer data. The employees learnt how to use digital CRM systems to develop better sales strategies. Through continuous dialogue with coaches, they were able to gradually deepen and apply their skills.

How support from KIROI supports employee development

KIROI coaching accompanies companies on their way to making the development of expertise more structured and sustainable. The development process is supported through impulses, individual counselling and practice-oriented support, without raising unrealistic expectations. Employee development is thus understood as a continuous journey in which new skills are built up and consolidated step by step.

Clients often report that the open dialogue and reflection on their own learning progress during coaching is very helpful. Spaces are created in which individual challenges can be identified and solutions developed together. This creates a framework that promotes the sustainable anchoring of competences and paves the way to greater self-efficacy.

KIROI provides valuable support, particularly in complex change projects, by incorporating different perspectives and utilising suitable tools. The combination of methodological structure and individual support creates a stable basis for long-term success in employee development.

My analysis

Targeted skills development as a key step in employee development offers a valuable opportunity to promote employees in the long term. It is important to recognise individual learning needs and offer practical learning formats. Support from experienced coaches helps to structure learning processes and identify obstacles at an early stage. This creates a culture in which development is continuously successful without becoming disconnected from reality.

Further links from the text above:

Mastering cultural transformation: KIROI step 4 for leaders [1]

SEO Manager | Further Education Promotion [2]

SEO Writing: How to Write Content That Ranks [3]

The KAIROS method - scientifically sound [4]

SEO in recruiting: optimise your job ads [5]

A Complete Blog Post SEO Checklist to Boost Rankings [6]

For more information and if you have any questions, please contact Contact us on the topic or read more blog posts on the topic Artificial Intelligence Blog here.

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Employee development with KIROI: Step 8 - Building competences

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