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AIROI - Artificial Intelligence Return on Invest: The AI strategy for decision-makers and managers

30 August 2025

KIROI 8: Employee qualification as the key to the future

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Why employee training is indispensable today

Employee qualification is becoming increasingly important in companies. The world of work is changing rapidly, particularly as a result of digitalisation and new technologies. Employees must therefore not only expand their existing skills, but also develop new competences. This is the only way for a company to remain competitive and fit for the future. Employee training helps teams to adapt to new requirements with confidence and motivation.

Employee qualification as a means of developing expertise

Strategic employee training is aimed at systematically strengthening various areas of expertise. These include professional qualifications, methodological expertise and social and communication skills. Such wide-ranging competences are particularly essential in complex working environments.

A practical example can be found in the service sector, where workshops were organised to increase employees' digital skills. As a result, the introduction of new software went much more smoothly and the teams felt more confident in using digital tools. This in turn has a positive effect on motivation and facilitates change processes.

KIROI BEST PRACTICE at company XYZ (name changed due to NDA contract) As part of a project, the methodological expertise of employees was expanded in a targeted manner. Agile working methods were gradually introduced, leading to greater flexibility and improved collaboration - including in virtual teams. Employee training was supported with impetus so that a cultural change could be successfully supported.

Such examples show: Employee training is not just an investment in individual knowledge, but also makes a significant contribution to agile corporate development.

How employee qualification supports and promotes projects

In many industries, employee training is used to support digitalisation or artificial intelligence projects. The focus is often not only on technical training, but also on promoting openness and a willingness to learn. This creates a supportive environment that caters to the individual needs of employees.

In the manufacturing industry, teams experienced a significant improvement in product quality thanks to targeted training measures. They expanded their knowledge step by step and were able to apply new quality management systems with confidence.

KIROI BEST PRACTICE at company XYZ (name changed due to NDA agreement) The main focus of a project to digitalise customer service was on strengthening social and communication skills. Employees learnt how to deal with customer concerns in a targeted manner and use new communication channels with confidence. Employee training was flexible and adapted to the real challenges faced by the teams.

This practical support emphasises the importance of employee training as the key to providing the best possible support for change processes.

Challenges and opportunities in employee qualification

Companies often seek support to find suitable training approaches that strengthen both technical and social skills. Many report that the biggest challenge is to promote employees' motivation on a long-term basis and to enable individualised learning paths.

KIROI coaching accompanies these processes by providing impetus and encouraging employees step by step - without promising results, but with sustainable support. In this way, qualification is often experienced as an enriching path that combines personal development and corporate success.

KIROI BEST PRACTICE at company XYZ (name changed due to NDA contract) In another project, employee training helped to establish the digital transformation in an organisation by not only imparting technical knowledge, but also supporting and strengthening the culture of change. The coaching responded sensitively to different learning speeds and offered individualised support.

My analysis

Employee training is a key building block for companies that want to keep pace with changes in the world of work. A holistic approach that incorporates technical, methodological and social skills makes teams more resilient and capable of acting. Accompaniment through individual impulses and sustainable support can significantly support this process. This makes employee qualification a strategic element in successfully implementing projects and promoting positive development of the corporate culture.

Further links from the text above:

[1] Employee training: Strengthening specific competences with KIROI 8

[3] Employee skills development: KIROI step 8 for decision-makers

For more information and if you have any questions, please contact Contact us on the topic or read more blog posts on the topic Artificial Intelligence Blog here.

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