The term human-AI teams is particularly at home in the fields of artificial intelligence, digital transformation and HR work and teams. It describes the collaboration between humans and artificial intelligence (AI) in mixed teams in order to achieve better results together.
While AI can analyse huge amounts of data and recognise patterns faster than humans, humans contribute creativity, experience and social skills. In a human-AI team, AI supports humans by analysing data or performing routine tasks, for example. The humans, in turn, make decisions, communicate with customers or develop new ideas.
An illustrative example: A modern customer service team uses software that automatically categorises customer enquiries and makes suggestions. The employees use these suggestions to respond to customers more quickly. In this way, simple enquiries are processed automatically, while complex cases continue to be solved by people.
Human-AI teams enable companies to work more efficiently, find better solutions and adapt to changes more quickly. Such teams are a key factor for success, especially when it comes to digitalisation.
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