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AIROI - Artificial Intelligence Return on Invest: The AI strategy for decision-makers and managers

30 June 2024

Hybrid AI (Glossary)

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Hybrid AI is particularly at home in the fields of artificial intelligence, digital transformation and automation. The term describes a system that combines different forms of artificial intelligence in order to achieve better and more reliable results.

Instead of using just one method, for example machine learning, hybrid AI mixes several approaches. These can be, for example, classic, rule-based methods together with modern, learning algorithms. This results in systems that can both learn from experience and follow fixed rules.

An illustrative example: In a modern customer service chatbot, Hybrid AI ensures that the programme not only analyses and learns from previous enquiries, but also adheres to clear guidelines on legal issues. This makes the chatbot more helpful and safer for customers.

For companies, hybrid AI means that they can benefit from the strengths of different AI technologies. This leads to better automation, more flexible processes and an easier introduction of artificial intelligence in everyday life.

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