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AIROI - Artificial Intelligence Return on Invest: The AI strategy for decision-makers and managers

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13 September 2024

Impact analysis of AI (Glossary)

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The term impact analysis of AI is particularly at home in the fields of artificial intelligence, digital transformation and automation. It describes how the effects and changes caused by artificial intelligence (AI) in companies or processes are analysed.

An AI impact analysis examines, for example, how the use of AI software affects work processes, employees or the customer experience. The aim is to recognise whether and to what extent AI results in improvements, cost savings or new opportunities.

Let's assume an online shop introduces an AI-based chatbot system for its customer service. The impact analysis measures whether customer enquiries are answered more quickly, whether customer satisfaction increases and how much time employees save on routine questions as a result. At the same time, it is analysed whether new challenges or risks arise, such as errors in responses or data protection issues.

An impact analysis of AI helps to recognise opportunities and risks and make informed decisions about the use of artificial intelligence. In this way, companies can ensure that AI really has the desired positive effect.

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written by:

Sanjay Sauldie

Sanjay Sauldie is a digital strategist, speaker and developer of the transruption toolkit, which companies can use to make their digital transformation measurable, human and sustainable. With kiROI - the AI-based approach to value creation in the digital age - he helps self-employed people and companies to integrate artificial intelligence into their processes in a practical way. With his outstanding marketing strategy iROI, he has already led countless companies to greater visibility and thus more profits. He combines digital innovation with disruptive thinking models for a sustainable business strategy. He studied mathematics and computer science at the University of Cologne, completed a Master of Science in Digital Disruption at the University of Salford (UK) and a Design Thinking programme at MIT/EMERITUS Singapore. As a multiple award-winning expert - including the Golden Web Award and the Innovation Award of the Initiative Mittelstand - he advises SMEs and corporations. His motto: "Digitalisation is not an end in itself - it must serve people."

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