Intelligent Automation is particularly at home in the fields of automation, artificial intelligence and digital transformation. The term describes the combination of classic automation and artificial intelligence (AI). This means that computers can not only take over simple, repetitive tasks, but also more complex processes that need to be "thought through".
Imagine an HR department receiving hundreds of applications by email every day. With normal automation, the emails could perhaps be sorted and filed. Intelligent automation goes further: a system reads the applications, recognises important information such as qualifications or professional experience using AI and actively suggests suitable applicants for vacancies. This makes processes faster, more efficient and error-free.
Companies benefit from this because employees can concentrate on creative or interpersonal tasks while the "intelligent" systems perform routine and analytical tasks independently. Intelligent automation is therefore a central building block for future-orientated, digital working environments and helps to increase competitiveness.