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AIROI - Artificial Intelligence Return on Invest: The AI strategy for decision-makers and managers

21 November 2024

AI-supported knowledge management (Glossary)

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The term AI-supported knowledge management is particularly at home in the categories of artificial intelligence, digital transformation and HR work and teams. It describes the use of artificial intelligence (AI) to organise, store and make knowledge easily accessible within a company.

In AI-supported knowledge management, an AI analyses large amounts of information, filters and sorts relevant knowledge and presents it to employees in a targeted manner. This often avoids duplication of work and everyone finds what they are looking for more quickly.

An illustrative example: In a company, a lot of different information is collected every day - from emails, reports, projects or meetings, for example. A conventional search function often struggles to find exactly what is currently needed. With AI-supported knowledge management, the system automatically analyses texts, recognises correlations and suggests suitable documents or experts in the company when a question is asked.

In larger companies in particular, AI-supported knowledge management ensures that valuable expertise is not lost and new employees can be trained more quickly. This keeps the company flexible, innovative and competitive.

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