The term AI knowledge base belongs to the categories of artificial intelligence, automation, big data and smart data. An AI knowledge base is a centralised collection of information that can be accessed by artificial intelligence. It is used to provide knowledge for programmes and applications so that they can independently understand correlations and make decisions.
Imagine an AI knowledge base as a huge digital encyclopaedia in which all relevant knowledge on a specific topic is stored. An AI application, for example a chatbot in customer service, accesses this knowledge base to find the right answers to customer questions. The AI is constantly learning by absorbing new knowledge from data sources or user interactions and expanding the knowledge base.
A concrete example: In an online shop, an AI knowledge base helps to link product information, stock levels and frequently asked questions. This enables a virtual assistant to respond to a customer question such as "What sizes are in stock?" at lightning speed without the need for an employee to intervene. The AI knowledge base thus enables automated processes and a better user experience.
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