KIROI Step 7: Ideas for other departments - promoting cross-departmental use of AI using the example of a manufacturing company

Artificial intelligence (AI) can bring about valuable improvements in all areas of a company. The seventh step of the KIROI (Artificial Intelligence Return on Invest) strategy focuses on how companies can apply AI-supported ideas not only in their own department, but also in other departments in order to achieve overarching efficiency gains and innovations.

Customer example: ABC manufacturing company (name changed due to NDA contracts)

The ABC manufacturing company wanted to leverage AI across the organisation to increase efficiency and unlock new business opportunities. The seventh step of the KIROI strategy helped them to identify and implement creative and cross-departmental AI applications.

Idea development and evaluation

• Workshops for idea generation: Interdisciplinary workshops were organised in which employees from different departments came together to develop AI ideas that could be used across departments. This encouraged the exchange of experiences and perspectives.
• Idea evaluation: An evaluation committee of managers and AI experts was set up to identify the best ideas based on feasibility, potential and strategic benefits.

Cross-departmental implementation

• Logistics and production: AI-based systems were introduced in logistics to optimise supply chains in real time and predict bottlenecks, which increased production efficiency and reduced warehousing costs.
• Sales and marketing: Predictive analytics tools were used to predict customer behaviour and create personalised marketing campaigns that increased customer loyalty and boosted sales.

Promotion of cooperation

• Internal platforms: A central platform was introduced where employees can share their experiences with AI applications and learn from each other. This platform promotes the continuous exchange of knowledge and best practices.
• Performance measurement: The impact of the implemented AI ideas was regularly evaluated in order to measure success and make adjustments. KPIs were defined in order to clearly quantify the improvements achieved.

This example illustrates how companies can maximise their business success through cross-departmental collaboration and the targeted use of AI. Share these insights to establish a comprehensive AI strategy in your organisation.

Result:

The cross-departmental use of AI enabled the PQR manufacturing company to comprehensively optimise its processes. The improved logistics and production processes led to a significant reduction in costs, while the personalised marketing approaches contributed to greater customer loyalty and increased sales.

The seventh step of the KIROI (Artificial Intelligence Return on Invest) strategy shows how important it is to think across departments and promote AI ideas throughout the entire company. Companies that create cross-departmental synergies through AI can increase their overall value and achieve sustainable competitiveness.