The concept of knowledge sharing is becoming increasingly important in modern organisations. Managers and decision-makers in particular are faced with the challenge of rethinking this process and organising it in a targeted manner. Knowledge sharing is more than just the simple transfer of information - it is a strategic factor that promotes collaboration, strengthens innovation and supports competitiveness. In this article, you will learn how KIROI can provide impetus as a first step for decision-makers to effectively support the exchange of knowledge within the company.
Shaping knowledge exchange in a targeted manner - entry for decision-makers
Decision-makers in companies experience every day how complex the handling of knowledge has become. The business environment is changing rapidly, and with it the knowledge that companies need to be successful. KIROI helps companies to think systematically about the exchange of knowledge and anchor it in projects. The aim is to optimise the use of both explicit knowledge - such as documentation and processes - and the implicit knowledge that resides in the minds of employees.
For example, one medium-sized industrial company reported that KIROI had significantly improved the exchange of information between the development departments. The engineering teams proactively shared their expertise and thus developed more efficient product solutions.
In one bank, the conscious exchange of knowledge led to regulatory requirements being implemented more quickly - because information was not only distributed, but also discussed within the team and harmonised with different perspectives. This helped to avoid errors and strengthen compliance.
Another example comes from the healthcare sector: Here, the targeted exchange of knowledge between nursing staff and doctors helped to improve patient management processes. This led to greater patient satisfaction and more efficient internal processes.
KIROI Step 1: Understanding and promoting knowledge sharing as a process
It is essential for decision-makers to understand the exchange of knowledge as a continuous process. KIROI recommends consciously organising this process and anchoring it as part of the corporate culture. This makes it possible to break down the barriers that many organisations experience when sharing knowledge.
For example, it is often the case in large companies that departmental boundaries inhibit the exchange of knowledge. KIROI helps decision-makers to establish cross-departmental formats in which experts can easily share their knowledge.
An international retail company introduced weekly knowledge exchange sessions that are moderated by managers. Employees from sales, logistics and the finance department report on challenges and solutions. The realisation: the open meetings increased mutual understanding and led to faster joint decisions.
At the same time, KIROI supports the use of digital tools. One energy supplier used special platforms to collect technical instructions and expertise centrally and make them accessible. This enabled new colleagues to be trained more quickly and reduced errors in system maintenance.
Practical tips for sustainable knowledge sharing
To effectively support knowledge sharing, decision-makers should consider the following starting points:
- Create a trusting environment in which employees are happy to share their knowledge. Trust is one of the most important pillars for open knowledge sharing.
- Rely on varied communication formats: Workshops, break-time discussions, digital platforms and moderated meetings complement each other perfectly.
- Recognise and promote employees who act as „knowledge brokers“ - those people who network and pass on information.
- Make targeted use of technology-supported solutions to make knowledge documentable and findable without neglecting personal exchange.
BEST PRACTICE at a customer (name hidden due to NDA contract) shows that employee satisfaction increased significantly after the introduction of special exchange formats. The teams felt better informed and involved, which also stimulated innovation in various projects.
BEST PRACTICE at a customer (name withheld due to NDA contract) in the mechanical engineering sector proves that technical documentation, which was jointly developed and continuously updated by teams of experts, was able to reduce production downtimes by almost 20 per cent.
BEST PRACTICE at a customer (name concealed due to NDA contract) shows in the area of public administration how the targeted exchange of knowledge between different offices has led to greater harmonisation of approval processes, which has noticeably improved the quality of service for citizens.
Understanding knowledge exchange as a competitive advantage
KIROI helps decision-makers to see knowledge sharing not just as a by-product of collaboration, but as a strategic tool that organisations can use to position themselves for the future. Those who promote the exchange of information, experience and expertise not only support successful projects, but also strengthen the entire organisation.
After all, this is evident in many industries: Innovations often arise precisely where different people creatively bring their knowledge together and create new links. The conscious handling of knowledge exchange is therefore a decisive building block in promoting the ability to change and a culture of learning.
My analysis
The modern approach to knowledge sharing requires decision-makers to act in a targeted, conscious manner. KIROI offers a clear guideline for getting started, which helps to make the existing knowledge in the company visible and utilise it effectively. Through practical measures and digital support, knowledge sharing can become a living culture that supports projects and strengthens the company's success. Clear communication, trust and suitable tools are the cornerstones for sustainable success.
Further links from the text above:
Knowledge exchange - The office expert
Definition Knowledge Exchange | Glossary Business Processes
Knowledge exchange in knowledge management: tools & methods
Knowledge sharing: The ultimate guide
3 ways to utilise the exchange of knowledge
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