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AIROI - Artificial Intelligence Return on Invest
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AIROI - Artificial Intelligence Return on Invest: The AI strategy for decision-makers and managers

7 November 2024

KIROI Step 1: Utilise knowledge exchange as a success factor

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Knowledge exchange as a core competence of modern projects

Today more than ever, the strength of digital companies lies in their ability to share knowledge. This systematic transfer of information, experience and expertise is not only the basis for innovation, but also a decisive success factor for projects of all sizes. Many teams are familiar with the phenomenon that valuable knowledge lies dormant in individual heads and is not accessible on a day-to-day basis. Transruption coaching shows how the targeted exchange of knowledge can overcome obstacles and unleash new potential.

What does knowledge sharing mean in the project context?

Knowledge sharing describes the targeted transfer of data, expertise and tacit experience between individuals, teams and organisations[1][2]. The aim is to learn together and make existing expertise accessible to everyone. Implicit knowledge - such as intuition or practical tips - often cannot simply be documented, but requires personal encounters or targeted formats[2][4]. Explicit knowledge, on the other hand, such as process documentation or manuals, can easily be shared digitally.

Examples from practice

In an internationally active company, a project team repeatedly failed due to different levels of experience. It was only through targeted retrospectives and digital learning paths that the knowledge of all team members could be pooled and better utilised.

Another example is a medium-sized technology company that increased the visibility of internal expertise by introducing a company-wide social intranet. This enabled cross-functional teams to access specialist knowledge more quickly and speed up projects.

In addition, many managers report that regular Lunch & Learn sessions promote informal dialogue and break down inhibitions. Such formats not only support the transfer of knowledge, but also strengthen the team culture.

Methods for effective knowledge exchange

There are tried and tested approaches for successful knowledge sharing. It is important to clearly structure the content, supported by suitable digital tools. This allows knowledge to be shared both synchronously - for example in workshops or webinars - and asynchronously - for example via wikis or collaborative platforms[1][3]. The mix of personal contact and technical support ensures a stable knowledge base and prevents knowledge silos.

Three strategies that have proven themselves in practice

Firstly, the introduction of a central knowledge base system in which best practices, process descriptions and lessons learnt are documented. This makes it easier for new employees to get started and reduces dependencies on individuals.

Secondly, the promotion of internal communities of practice in which specialists regularly exchange ideas and learn from each other. These networks prove to be valuable for quickly solving complex tasks.

Thirdly, the implementation of mentoring programmes that bring experienced and new team members together in a targeted manner. In this way, tacit knowledge is passed on and is retained in the long term, even when employees leave the company.

Recognising and overcoming challenges in knowledge sharing

Despite all the advantages, there are barriers. The right infrastructure is often lacking or there are reservations about sharing knowledge. Departmental thinking, a lack of time or a lack of recognition can hinder the exchange of knowledge[1]. Transruption coaching helps teams to identify these barriers and remove them in a targeted manner.

Typical stumbling blocks and solutions

A common issue is the fear of losing control: many employees fear that their knowledge will be devalued if they share it. This is where an open feedback culture and the targeted appreciation of expert knowledge can help.

Another challenge is the technical implementation. Outdated IT systems or complicated processes make it difficult to access knowledge. Modern collaboration tools and easy-to-use platforms provide a remedy.

Finally, clients report a lack of transparency regarding existing competences. The introduction of skill mapping processes makes it clear who has which expertise and promotes targeted exchange.

Knowledge sharing as a success factor - how companies benefit

Companies that practise knowledge sharing achieve measurable advantages. Innovative strength, problem-solving speed and decision-making quality increase significantly[1][4]. At the same time, employee satisfaction increases because everyone can make a contribution and is valued. This is also where transformation coaching comes in: Teams are supported in establishing a sustainable knowledge culture through individual counselling and tailored methods.

BEST PRACTICE with one customer (name hidden due to NDA contract) In an international technology company, projects were repeatedly delayed because critical information did not reach the right people in time. Together, we introduced a centralised, cloud-based knowledge management system that bundles both technical documentation and empirical values from retrospectives. Transparency was significantly increased through targeted knowledge coordination and regular exchange formats. As a result, the number of queries and sources of error fell noticeably, while innovation and time to market for new products were reduced. The team also reports improved collaboration and greater motivation because every voice is heard and knowledge is actively shared.

My analysis

Sharing knowledge is not an end in itself, but a central building block for the future viability of any company. The challenges are manifold, but with the right strategy, modern tools and an open culture of error, real progress can be achieved. Transruption coaching sees itself as a competent companion on this path - from the initial analysis to sustainable implementation. Actively promoting the exchange of knowledge lays the foundation for innovation, agility and long-term success. Because only together can the full potential of your own organisation be exploited.

Further links from the text above:

Knowledge sharing - systematic process and benefits in the corporate context [1]

Methods and tools for effective knowledge exchange [2]

Guide to knowledge sharing [3]

Knowledge sharing - importance and implementation in organisations [4]

For more information and if you have any questions, please contact Contact us or read more blog posts on the topic Artificial intelligence here.

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#compliance #Ethical guidelines 1TP5InnovationThroughMindfulness #Sustainability #Project management #Team culture 1TP5Corporate culture #Chains of responsibility #Knowledge sharing #Knowledge management

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