Artificial Emotional Intelligence (AEI) (Glossary)

Artificial emotional intelligence (AEI) is particularly at home in the fields of artificial intelligence, digital transformation and HR work and teams. It refers to the ability of machines or software to recognise human emotions, react to them or even imitate them. The aim of artificial emotional intelligence is to make the interaction between people and technology more human, more personal and more understanding.

A typical example: A customer service chatbot with AEI can recognise whether someone is angry, sad or happy based on the words written and even the punctuation. It then adapts its responses and tone of voice accordingly - for example, calming if someone is frustrated or encouraging if they are sad.

AEI is used in modern companies to strengthen service and HR departments. Employees and customers often experience faster, more comprehensible and empathetic responses to their concerns. Artificial Emotional Intelligence ensures that digital systems respond more sensitively to human moods - a decisive step towards even better collaboration between humans and machines.