The term last-mile AI optimisation originates from the fields of artificial intelligence, digital transformation, eCommerce and digital commerce. It describes the targeted use of artificial intelligence (AI) to make the so-called "last mile" - i.e. the final stage to the customer, such as delivery or service - as efficient as possible.
In practice, last-mile AI optimisation means, for example, that deliveries are automatically planned and monitored in order to avoid traffic jams, detours or lost time. To do this, an AI analyses routes, orders the best route and adapts it to current conditions in real time. This enables parcels to reach customers faster, more reliably and in a more environmentally friendly way.
A concrete example: an online shop uses an AI that calculates the optimum route for each courier. This not only saves petrol and time, but also increases customer satisfaction because the delivery arrives as predicted. Last-mile AI optimisation thus ensures that companies become more competitive and sustainable, while customers experience better service.
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