The term "metrics for human-AI collaboration" is particularly at home in the fields of artificial intelligence, digital transformation and HR work and teams. It describes metrics and key figures that companies use to analyse how well people work together with artificial intelligence (AI).
Such metrics help to determine whether humans and AI achieve better results together than each on their own. For example, it is possible to measure how much time is saved through the use of AI, how accurately decisions are made or how satisfied employees are with the collaboration.
A simple example: a customer service team uses an AI that automatically pre-sorts emails and suggests answers. The metrics for human-AI collaboration could then show that employees do their work faster and make fewer mistakes because the AI supports them. At the same time, satisfaction in the team can increase if the burdensome routine tasks decrease.
These metrics can therefore be used to determine whether the introduction of AI is actually bringing benefits and where improvements in collaboration are possible.
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