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29. July 2025

NLP (Natural Language Processing) (Glossary)

Artificial intelligence Automation Digital transformation eCommerce and digital commerce Sanjay Sauldie Glossary

NLP (Natural Language Processing) is part of the field of artificial intelligence and also plays an important role in digital transformation and in eCommerce and digital commerce.

NLP is a technology that enables computers to understand, process and respond to human language. This means that computers "understand" what we say or write and can respond to it in a meaningful way. Behind this are many algorithms that recognise language, spelling, grammar and also contexts.

An illustrative example of this is a chatbot in an online shop: If a customer asks "When will my order be delivered?" via chat, the chatbot understands the question, filters out the important information and gives a clear answer - around the clock, without the need for human intervention. The automatic translation of websites or emails is another practical example of NLP (Natural Language Processing).

The use of NLP makes work processes more efficient: Companies save time, can respond quickly to customer requests and analyse large volumes of data - all with a high level of reliability. We are encountering NLP applications more and more frequently in everyday life, for example in voice assistants such as Alexa or Siri.

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Sanjay Sauldie

Sanjay Sauldie is a digital strategist, speaker and developer of the transruption toolkit, which companies can use to make their digital transformation measurable, human and sustainable. With kiROI - the AI-based approach to value creation in the digital age - he helps self-employed people and companies to integrate artificial intelligence into their processes in a practical way. With his outstanding marketing strategy iROI, he has already led countless companies to greater visibility and thus more profits. He combines digital innovation with disruptive thinking models for a sustainable business strategy. He studied mathematics and computer science at the University of Cologne, completed a Master of Science in Digital Disruption at the University of Salford (UK) and a Design Thinking programme at MIT/EMERITUS Singapore. As a multiple award-winning expert - including the Golden Web Award and the Innovation Award of the Initiative Mittelstand - he advises SMEs and corporations. His motto: "Digitalisation is not an end in itself - it must serve people."

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