Process mining is particularly relevant in the areas of automation, big data, smart data and digital transformation. It is an innovative method that companies can use to analyse and improve their day-to-day processes. This is done by analysing existing data from IT systems to identify how processes actually work - and not how they appear on paper.
Imagine you run an online shop. With process mining, you can analyse how long it really takes from order to delivery and where there might be a problem. This precise analysis allows you to find out where time is lost, whether there are unnecessary work steps or whether customers have to wait for a confirmation.
The aim of process mining is to make processes more efficient, transparent and error-free. This method helps companies to reduce costs, increase customer satisfaction and make their internal organisation fit for the digital future. Process mining thus provides the basis for digital optimisation - and helps to make well-founded decisions based on real data.