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AIROI - Artificial Intelligence Return on Invest: The AI strategy for decision-makers and managers

29 June 2024

Personalisation engines (Glossary)

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The term "personalisation engines" is primarily used in the areas of eCommerce and digital commerce, artificial intelligence, big data and smart data. Personalisation engines are digital tools that ensure that online offers are better tailored to the wishes and preferences of individual users.

Such systems analyse customer behaviour - for example, which products they have clicked on, placed in the shopping basket or purchased. Based on this data, personalisation engines recognise patterns and can thus display targeted recommendations to each customer. The technology is often based on artificial intelligence, which analyses and learns from large amounts of data at lightning speed.

A common example: You visit an online shop for clothing. On the start page, suggestions are made to you based on your previous purchases or items you have viewed. This allows you to find products that you like more quickly and the retailer can increase sales. Personalisation engines therefore ensure that the digital shopping experience feels more personal and relevant for every customer.

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