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8 August 2024

Reflective thinking: the underestimated success factor for decision-makers


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Reflective thinking is a powerful tool. It helps you to make better decisions. Many decision-makers greatly underestimate this ability. Reflective thinking combines your logical thinking with your gut feeling. The result is more conscious and considered decisions. In this article, you will learn why reflective thinking is so important. You will learn practical methods. These methods will support you in everyday life and at work.

What exactly is reflective thinking?

Reflective thinking means thinking about your own thoughts. You critically scrutinise your decisions. At the same time, you analyse your actions. The goal is clear: you want to learn from experience.[1] Reflective thinking is not spontaneous action. It is conscious and deliberate thinking. You look back at your thoughts. Your thoughts observe your thoughts, so to speak.[7] This sounds abstract, but it is very concrete.

Reflective thinking differs from pure contemplation. It goes deeper. You don't just ask yourself „What happened?“ You also ask „Why did it happen?“ and „What do I learn from it?“. This process is also called self-reflection.[9] The ability to think reflectively does not develop by itself. You have to train this ability. It is a learnt process[5].

Reflective thinking in practice: how it works

Reflective thinking follows a structured process. The analytical side takes centre stage. There are five important steps in the reflective thinking process.[2] In the first step, you formulate your decision question broadly and openly. A good question is, for example, „How can I improve my processes?“ instead of „Should I do this or not?“. This open formulation opens up new solutions[4].

The second step in Reflective Thinking deals with your goals. Here you ask yourself: What is really important to me? What are my core values? These fundamental goals are your compass. They guide your reflective thinking. In the third step, you consider various alternative courses of action. You need several options. Only then can you make a really good decision[2].

The fourth step is crucial for successful reflective thinking. Here you assess how well each option fits your goals. But beware: the human brain often makes mistakes here. These errors are called biases. They are systematic distortions in your thinking.[2] Reflective thinking takes these traps into account. It gives you techniques to minimise such errors. The fifth step is the implementation and control of your decision[4].

Reflective thinking connects head and gut

A major advantage of reflective thinking is the balance. It connects two worlds.[8] On the one hand, you have your analytical thinking. This is your mind, your logic. On the other hand, you have your intuition, your gut feeling. Both are important. Both have strengths and weaknesses. Reflective thinking utilises both sides intelligently[2].

If you only think analytically, you lose touch with reality. If you only make intuitive decisions, you quickly make mistakes. Reflective thinking creates a „road with two parallel lanes.“[2] Your mind usually steers the course. Your intuition provides important information. This results in a holistic decision. This decision is more considered and conscious.

Why reflective thinking is so important for decision-makers

Decision-makers are under pressure every day. They have to make quick decisions. But fast does not always mean right. This is where the value of reflective thinking comes into play. It helps you to make better decisions despite time pressure.[10] Reflective thinking reduces errors. It also helps you to strengthen your emotional intelligence[10].

There are endless discussions in many companies. These discussions lead nowhere. The reason is often a lack of reflective thinking. If you use a structured decision-making process, everything becomes clearer. Efficiency increases. The quality of decisions improves noticeably[4].

Reflective thinking also promotes a better corporate culture. Employees and managers continue to develop. They learn to scrutinise their own actions. This promotes trust and openness. A culture of reflective thinking is future-orientated. It enables organisations to learn and adapt more quickly.

Practical methods for reflective thinking in everyday life

How can you practise reflective thinking? There are several tried and tested methods.[1] One very effective method is the self-reflective diary. You regularly write down your thoughts and experiences. This helps you to recognise patterns. You can see your progress more clearly.[1] The diary doesn't have to be long. Just ten minutes a day is enough.

Another method is to obtain critical feedback. Look specifically for feedback from colleagues or mentors.[1] These other perspectives are valuable. They help you to recognise your blind spots. Reflective thinking becomes deeper when you consider different perspectives.

Mental modelling is another technique. You imagine scenarios. You mentally play through different solutions. This helps you to test decisions in advance[1]. This method is particularly useful when making important decisions. You can recognise potential problems before they occur.

Guided reflection rounds are also valuable. These are group discussions in which experiences are shared[1] and where the team discusses possible solutions. Everyone learns from the others. Reflective thinking in the group reinforces the effects.

Reflective thinking in trade and production

Reflective thinking is particularly practical in the skilled trades. Ask yourself after every project: What decisions did I make? What result did they bring? What could I have done differently?[1] This reflection continuously improves your work processes.

Error analysis is a central part of Reflective Thinking in this area. When an error occurs, you not only ask yourself „What went wrong?“, but also „Why?“ and „How can I prevent it next time?“. This will help you learn faster and better[1].

BEST PRACTICE at company XYZ (name changed due to NDA contract)A craft business introduced regular reflection rounds after project completion. The team analysed each job together. They discussed which tools were optimal to use and which were not. This systematic reflective thinking reduced the error rate by 30 per cent within six months. At the same time, customer satisfaction increased measurably. The employees reported enjoying their work more. They felt strengthened in their abilities. The company saved time and costs thanks to better processes. Reflective thinking became a cultural technique for the entire team.

Reflective thinking and customer feedback

Customer feedback is a goldmine for reflective thinking. You analyse what customers tell you. You ask yourself: What does this feedback mean? How can I organise future orders better?[1] Reflective thinking with customer feedback is very effective. It improves your work directly from the outside.

BEST PRACTICE at ABC (name changed due to NDA contract)A service company systematically collected customer feedback. At the end of the project, each employee held a reflection meeting with the customer. Instead of just asking superficially „Were you satisfied?“, more in-depth questions were asked. „What expectations were not met?“ or „What could we have done better?“. The team used this feedback for reflective thinking. They identified recurring patterns. They changed their processes accordingly. The customer retention rate improved by 25 per cent. The company continued to develop. Reflective thinking became a competitive advantage.

The four stages of reflective thinking

Reflective thinking has different layers of depth. There are four levels of reflection that build on each other.[7] The first level deals with external events. You scrutinise what is happening around you.[7] This stage is still relatively superficial.

The second stage of Reflective Thinking goes deeper. You ask yourself about your own thoughts and feelings. How did I react to this event? Why did I react this way?[7] This is more intense than the first stage.

The third stage is very personal. You scrutinise your own habits and automatisms. What habits characterise my thinking? How do feelings and automatisms influence my behaviour?[7] These questions are profound. They require real courage and honesty.

The fourth and highest level of Reflective Thinking is existential. You ask yourself: Who am I? What is the meaning of my life?[7] This level is the deepest form of reflection. It leads to real transformation and personal development.

Reflective thinking and creativity

A major benefit of reflective thinking is the promotion of creativity. When you take time to think, new ideas emerge.[2] Reflective thinking opens up new perspectives. You see problems from different angles. This leads to innovative solutions.

The second step of the Reflective Thinking process is all about this. You formulate your goals. Then you look for alternative courses of action.[2] This is not about the first solution. You need several options. Reflective thinking forces you to think creatively. You ask yourself: What unconventional solutions are there?

BEST PRACTICE at DEF (name changed due to NDA contract)A production company introduced weekly reflection workshops. The team dealt with everyday challenges. They critically scrutinised existing processes. One workshop focussed on material waste. Through reflective and creative thinking, the employees discovered a completely new production method. This method reduced waste by 40 per cent. At the same time, it improved occupational safety. The innovation was not the result of brainstorming, but of genuine reflective thinking. The team analysed problems thoroughly. They combined this analysis with creative solutions. Reflective thinking led to real breakthroughs in the company.

Reflective thinking in the learning process and in further development

Reflective thinking is an essential part of learning. Those who reflect regularly develop a growth mindset.[5] This means that you don't see challenges as obstacles. You see them as opportunities to learn. Reflective thinking supports you in this attitude.

There are different phases of reflective thinking in the learning process. You can reflect before an activity. This means that you prepare yourself mentally. You can reflect during an activity. This is reflection in action.[5] And you can reflect after an activity. This is the most common form.

Reflection in action is a particularly valuable skill. It means thinking about your actions while you are doing something[5], which allows you to react quickly. You can correct your course as you go along. This is the skill of a reflective practitioner[5].

Obstacles and solutions in reflective thinking

Reflective thinking is not always easy. There are obstacles that can slow you down. The biggest obstacle is often time pressure

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Reflective thinking: the underestimated success factor for decision-makers

Keywords:

# Decision-making #Creativity #Personality development 1TP5ReflectedThinking #Self-reflection

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