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AIROI - Artificial Intelligence Return on Invest: The AI strategy for decision-makers and managers

21 August 2025

Servant Leadership (Glossary)

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Servant leadership is particularly at home in the areas of HR work and teams, digital leadership and digital transformation. This leadership style places the well-being and development of employees at the centre. Unlike traditional leadership concepts, servant leadership is not about exercising power, but about providing "servant" support as a manager.

Servant leaders ask themselves: "What do my employees need to achieve their best results?" They actively listen, encourage personal responsibility and sometimes deliberately withdraw so that the team can grow. Especially in times of digital transformation, when companies are realigning themselves, servant leadership ensures greater commitment, motivation and cohesion.

One example: In a company that focusses on digital training, the manager ensures that every employee has access to the appropriate training. Instead of just delegating tasks, they regularly ask whether the team needs support or would like new skills. This noticeably increases satisfaction and productivity.

Servant leadership is therefore a modern leadership approach that empowers people and can sustainably advance companies in a digital working world.

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