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AIROI - Artificial Intelligence Return on Invest: The AI strategy for decision-makers and managers

21 October 2025

Mastering cultural change: KIROI step 4 for top decision-makers

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Cultural change is not a project with a clear start and end date, but an ongoing process that prepares companies for the challenges of the future while placing employees at the centre. Particularly in dynamic markets where innovation and agility are crucial, cultural change is a key factor for sustainable success. Many managers approach us with the question: How can traditional patterns be broken and a new, sustainable corporate culture established? One thing is clear: real change does not happen overnight, but requires strategic planning, transparency and the active involvement of all stakeholders[1][3].

Cultural change as a strategic task

Successful cultural change begins with an honest analysis of the existing corporate culture. Clients often report that they initiate change but fail to implement it because the familiar behaviours are too firmly anchored. In such cases, transruption coaching provides support in reflecting on the status quo, scrutinising the company values and jointly developing a vision for the desired culture[2][3].

Practical examples: step by step to the goal

A large corporation from the energy sector focussed on greater transparency and better collaboration between departments. As part of a cultural change, cross-functional teams were introduced to break down silo thinking and promote innovation. Employees received regular feedback and new communication channels were established to improve the flow of information.

A medium-sized logistics company combined cultural change with the introduction of digital work processes. The management formulated clear guidelines for digital collaboration, provided targeted training for the workforce and relied on managers to act as role models. This created a culture that promotes openness to new ideas and at the same time offers security during change.

BEST PRACTICE with one customer (name hidden due to NDA contract) As part of a cultural change, we supported a hidden champion from the plant engineering sector through a company merger. The central objective was to merge two different corporate cultures into a new, common identity. We analysed the existing values and rituals of both companies, developed a mission statement for the new, shared culture and established interactive workshops in which employees could express their expectations and concerns. The decisive turning point came when managers from both companies jointly introduced new decision-making processes and provided regular updates on progress. Transparency, appreciation and the active involvement of everyone involved ensured that the cultural change was not only noticeable on paper, but also in day-to-day interaction.

Putting cultural change into practice - how to make change happen

Cultural change is not a sure-fire success, but requires a clear strategy and the consistent involvement of all levels in the company. The following steps support managers in shaping change in a targeted manner:

  • First, the current culture is analysed and together we reflect on which values, rituals and behaviours characterise the company[2][3].
  • The desired target culture is then defined - ideally with the involvement of employees, so that what is possible in the company remains realistic[2][6].
  • Specific goals are formulated, for example an increase in innovative strength, greater fault tolerance or more diversity in the team - measurable, attractive and realistic[2][5].
  • The new culture is gradually anchored in everyday life, for example through targeted training, new communication channels or changed incentive systems[4][5].
  • The process is regularly reviewed to determine whether the measures are working and where adjustments need to be made[3].

Consultancy practice has shown time and again that the active role model function of the management level is crucial. Trust and acceptance among employees can only be created if management sets an example of change and communicates authentically[3][6].

Mastering the challenges of cultural change

Cultural change is often associated with resistance because change can trigger uncertainty. Established companies in particular are often affected by operational blindness and are reluctant to question existing processes[1].

The most common challenges include a lack of transparency, unclear goals or a lack of employee involvement. It helps to provide information at an early stage, listen actively and give room for criticism and ideas. Changes should not be implemented abruptly, but in an evolutionary manner so that everyone involved has time to adapt[1][3].

Another example: An international service provider introduced a cultural change to improve the well-being and performance of its employees. Flexible working models, regular health programmes and new management principles were introduced. Managers were specifically trained to respond to the individual needs of the teams and to communicate on an equal footing.

An innovative start-up in the field of software development used the cultural change to firmly anchor agile methods in the company. The teams were given more personal responsibility, decision-making processes were decentralised and mistakes were seen as learning opportunities. This created a culture of continuous learning and rapid adaptability, which strengthened the company in the long term.

My analysis

Cultural change is not a side project, but a fundamental aspect of modern corporate management. If you want to shape change successfully, you need to develop and support the corporate culture in a targeted manner and anchor it in everyday life. Transruptions-Coaching is a competent partner here to initiate change, recognise obstacles and support sustainable development. Companies that actively tackle cultural change create the conditions for flexibility, innovation and long-term success[1][4][5]. Experience shows that cultural change pays off because it makes companies fit for the future and keeps people at the centre.

Further links from the text above:

Cultural change - tixxt - Social Intranet [1]
Cultural change: 6 effective steps to transform corporate culture ... [2]
Corporate culture - definition and steps for cultural change [3]
What is cultural change? - Dr Andrea Maria Bokler [4]
Achieve cultural change in your organisation. The overview [5]
Corporate culture: definition and positive examples | Personio [6]

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