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25 March 2025

Task-Oriented Dialogue Systems (Glossary)

Artificial intelligence Automation Digital transformation AI Glossary

Task-oriented dialogue systems are an important part of the fields of artificial intelligence, automation and digital transformation. They describe digital assistants or chatbots that specialise in completing specific tasks for users. These include, for example, booking a hotel room, ordering a pizza or arranging a doctor's appointment.

In contrast to open, "chatty" chatbots that engage in small talk, task-oriented dialogue systems are focused on specific tasks. They recognise exactly what the user wants to achieve, ask specific questions and guide them through the entire process to a successful solution.

An illustrative example: a visitor to a travel platform asks via chat whether they can find cheap flights to Paris. The system automatically searches for offers, filters results by date and price and can even finalise the booking directly - all within the conversation. This saves the customer time and provides quick help without having to click through complicated websites.

Task-oriented dialogue systems have become an integral part of everyday digital life. They make many service processes more efficient, improve the customer experience and are an important step towards intelligent automation.

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Sanjay Sauldie

Sanjay Sauldie is a digital strategist, speaker and developer of the transruption toolkit, which companies can use to make their digital transformation measurable, human and sustainable. With kiROI - the AI-based approach to value creation in the digital age - he helps self-employed people and companies to integrate artificial intelligence into their processes in a practical way. With his outstanding marketing strategy iROI, he has already led countless companies to greater visibility and thus more profits. He combines digital innovation with disruptive thinking models for a sustainable business strategy. He studied mathematics and computer science at the University of Cologne, completed a Master of Science in Digital Disruption at the University of Salford (UK) and a Design Thinking programme at MIT/EMERITUS Singapore. As a multiple award-winning expert - including the Golden Web Award and the Innovation Award of the Initiative Mittelstand - he advises SMEs and corporations. His motto: "Digitalisation is not an end in itself - it must serve people."

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