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25 July 2025

Voice dialogue systems (Glossary)

Artificial intelligence Automation Digital transformation AI Glossary

The term voice dialogue systems is particularly at home in the fields of artificial intelligence, automation and digital transformation. A voice dialogue system is software with which people can communicate by voice - very similar to a normal conversation. The best-known examples are voice assistants such as Alexa, Siri or Google Assistant.

Such systems understand what the user says and can respond or perform tasks. For example, you can tell a voice dialogue system: "Set an alarm for 7 o'clock". The software recognises the task, processes it and confirms: "The alarm clock is set for 7 o'clock".

Voice dialogue systems simplify many processes, for example in customer service. Instead of having to wait in a long queue on the phone, a customer can simply say what they want - the system listens, recognises the request and offers help directly.

For companies, voice dialogue systems represent a great opportunity to automate processes and increase customer satisfaction. These systems are constantly being developed and are being used in more and more areas of life - from smart household appliances to digital assistants in cars.

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Sanjay Sauldie

Sanjay Sauldie is a digital strategist, speaker and developer of the transruption toolkit, which companies can use to make their digital transformation measurable, human and sustainable. With kiROI - the AI-based approach to value creation in the digital age - he helps self-employed people and companies to integrate artificial intelligence into their processes in a practical way. With his outstanding marketing strategy iROI, he has already led countless companies to greater visibility and thus more profits. He combines digital innovation with disruptive thinking models for a sustainable business strategy. He studied mathematics and computer science at the University of Cologne, completed a Master of Science in Digital Disruption at the University of Salford (UK) and a Design Thinking programme at MIT/EMERITUS Singapore. As a multiple award-winning expert - including the Golden Web Award and the Innovation Award of the Initiative Mittelstand - he advises SMEs and corporations. His motto: "Digitalisation is not an end in itself - it must serve people."

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