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10 August 2025

Retargeting strategy: How to win back lost customers

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Many companies observe how prospective customers leave their website without carrying out a desired action. A targeted retargeting strategy helps to win back these lost contacts. It uses digital advertising to address people who have already interacted with the company. This keeps the brand present and creates new impulses for conversion.

What is a retargeting strategy?

A retargeting strategy aims to retarget users who have already had contact with a company. This can be a visit to the website, opening an email or interacting with a social media post. The strategy uses tracking technologies to place targeted adverts. In this way, interested parties see relevant content that leads them back.

Many industries use this method to increase their reach. Examples include online shops that target users with products that they have viewed. B2B companies also use the retargeting strategy to reach potential business customers. This keeps them in mind and can have a positive influence on the decision-making process.

How does the retargeting strategy work?

The retargeting strategy is based on tracking pixels or cookies. These collect data on user behaviour. As soon as a visitor performs a certain action, they are included in a target group. They are then shown targeted adverts.

An example: A customer visits an online shop and views a product. He leaves the site without buying. With a retargeting strategy, he later sees adverts for the product on other platforms. This increases the likelihood that they will return and complete the purchase.

The retargeting strategy is also successful in the B2B sector. For example, companies can target users who have downloaded a white paper. They then receive targeted advertising for webinars or consulting offers.

Retargeting strategy in practice

Many companies report positive experiences with the retargeting strategy. One online shop uses the strategy to target customers who have added a product to their shopping basket with discount campaigns. This leads to a higher conversion rate.

Another example is a travel provider that targets users who have viewed a trip but not booked it. The trip is presented again with targeted adverts and the purchase is encouraged.

The retargeting strategy is also successful in the financial sector. A credit institution approaches customers who have viewed a loan offer. They receive targeted advertising for favourable conditions or consultation appointments.

Advantages of the retargeting strategy

The retargeting strategy offers many advantages. It increases the visibility of the brand and boosts the conversion rate. In addition, advertising can be customised to the interests of users. This leads to greater efficiency and a better return on investment.

Another advantage is flexibility. The retargeting strategy can be used on various platforms. These include social media, search engines or display networks, for example. This allows the company to reach its target group in different places.

Analysing the results is also easy. Companies can measure and optimise the effectiveness of the retargeting strategy. This helps to target marketing expenditure.

Best practices for the retargeting strategy

In order to successfully implement the retargeting strategy, companies should follow a few best practices. This includes the segmentation of target groups. This allows advertising to be specifically tailored to the needs of users.

Another tip is the personalisation of advertisements. Users react positively to relevant content. The frequency of adverts should also be taken into account. Too many adverts can be perceived as annoying.

An example: An online shop uses the retargeting strategy to address customers with personalised product recommendations. This leads to a higher conversion rate and better customer satisfaction.

My analysis

The retargeting strategy is an effective tool for winning back lost customers. It helps to keep the brand present and create new impulses for conversion. Many companies report positive experiences and a higher efficiency of their marketing expenditure.

With a targeted retargeting strategy, companies can increase their reach and boost their conversion rate. The flexibility and the ability to analyse make the strategy a valuable component of digital marketing.

Further links from the text above:

What is retargeting? Strategy, examples & tools

Retargeting in marketing - tvScientific

B2B retargeting: strategies that convert

What is retargeting in digital marketing?

What is retargeting and remarketing?

What is retargeting? Examples & how it works

Retargeting basics and how it can increase conversions

The importance of retargeting in a marketing campaign

5 social media retargeting strategies to maximise sales

For more information and if you have any questions, please contact Contact us or read more blog posts on the topic internet Return on Investment - Marketing here.

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Retargeting strategy: How to win back lost customers

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#ConversionRate #DigitalMarketing #Customer acquisition #Retargeting #TrackingData

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